FAQ

Do you have a physical store and what hours are you open? 

Yes! We are located at 7 High Street in the picturesque village of Yackandandah, North East Victoria.

Winter Trading Hours

Monday 10 - 4pm, Tuesday 11 - 3pm, Wednesday 11- 3pm, Thursday 10 - 4pm, Friday 10 - 5pm.

Saturday 10 - 4pm, Sunday 10 - 4pm.

Can I redeem my Vend Loyalty online?

Unfortunately not. Vend Loyalty can only be redeemed in-store.

Is everything in your store Australian made?                                         

While a great deal of our products are made in Australia this isn't the case for all our products, please be assured that all of our products are ethically made.         

Can I use coupon codes on you site?

Yes! Just add your coupon code into your cart or at checkout 

Can I redeem my gift voucher through your online store?

Please contact our store at hello@seventhpocket.com and we will give you a code so you can redeem you voucher online

Can I purchase an item online and collect from the store?

Yes! We have a pick up option available! Please place your order online, select "Pick Up" in delivery method and we will have your purchase ready to collect the next business day.

I can’t find an item on the website anymore?

If you can no longer find the item online please email us, hello@seventhpocket.com, and we will do our best to fulfil your request.

I purchased a pair of earrings, underwear or swimwear. Can I return them? 

We’re unable to refund or exchange earrings, underwear and swimwear due to hygiene purposes. Please refer to out Returns Policy for further information.

Can I have my order gift wrapped and sent to another address? 

Yes, for sure. Gift wrapping is complimentary on request. To request Gift Wrapping please add a note in the, “Special instructions seller " box at checkout. We will make sure that no tags and receipts are included! If you would like your purchase to be delivered to a different address, please add the recipients details in the shipping field and your details in the billing field. Please do not hesitate to email us with any questions hello@seventhpocket.com